Terms & Conditions

Effective date: 8 March 2026

These Terms & Conditions (“Terms”) apply to your use of the Yince Snacks website (“Website”) and any orders placed with Yince Snacks (“we”, “us”, “our”). By using our Website or placing an order, you agree to these Terms.

If you do not agree, please do not use the Website or place an order.

1) About us

Business name: Yince Snacks
Website: www.yincesnacks.com
Email: yincesnacks@gmail.com
Phone/WhatsApp: +447440398497
Location: Manchester, UK

2) Products

We sell made-to-order Nigerian snacks, including (but not limited to) meat pies, fish pies, chicken pies, and chin-chin (“Products”). Product photos are for illustration; because our items are handmade, size/shape/appearance may vary slightly.

3) Ordering

• Orders can be placed through the Website and/or via any contact methods shown on the Website (e.g., WhatsApp/contact form).

• Please check all details before submitting your order, including quantity, delivery address, and contact number.

• We may refuse or cancel an order if we are unable to fulfil it (for example due to capacity limits, delivery restrictions, or suspected fraud). If you have already paid and we cancel, we will refund you.

4) Prices and payment (important)

• All prices are shown in GBP (£) unless stated otherwise.

• Payment must be made before your order is confirmed.

• Your order is only accepted/confirmed once we have received payment and have confirmed your order with you.

Payment methods

• Card payments (primary method): available at checkout or via a secure payment link (where offered).

• Bank transfer (on request only): if you request to pay by bank transfer, we will provide bank details and your order will only be confirmed once cleared funds are received.

5) Made-to-order preparation times

All Products are made fresh to order. Preparation time varies depending on order size and current demand. We will confirm your expected fulfilment/delivery time after your order is placed and payment is received.

6) Delivery and shipping

Our delivery terms form part of these Terms.

Delivery areas

• Manchester and surrounding areas (local delivery)

• UK-wide (nationwide delivery)

Delivery fees

• Free delivery within Manchester

• £10 flat fee per order for UK delivery outside Manchester

Delivery dates and times are estimates and may be affected by factors outside our control (e.g., traffic, courier delays, weather).

If delivery fails due to an incorrect address, missing delivery details, lack of access, or the recipient being unavailable, you may need to pay an additional delivery fee for re-delivery.

7) Collection (if offered)

If collection is offered, it will be by arrangement from a location communicated to you. You must collect at the agreed time. If you are late, we cannot guarantee the Product will remain at its best quality.

8) Allergies and dietary information (important)

Our kitchen may handle allergens such as wheat/gluten, eggs, milk/dairy, fish, and spices, and there is a risk of cross-contamination.

It is your responsibility to:

• Inform us of any allergies or dietary requirements before placing an order, and

• Decide whether the Products are suitable for you.

If you have severe allergies, please contact us before ordering.

9) Cancellations, refunds and issues

Because our Products are perishable and made to order, refunds/returns are handled as follows:

Cancellations/changes

• You may request a change or cancellation as soon as possible after ordering.

• Once preparation/baking has started, we may be unable to cancel or make changes.

Problems with your order
We will offer a refund or replacement (as appropriate) if:

• You receive the wrong items, or

• Items arrive damaged, missing, or not as described.

To help us resolve issues quickly, please contact us within 24 hours of delivery/collection with:

• Your order details, and

• Clear photos where relevant.

No refunds for

• Change of mind after preparation has started

• Incorrect address details provided by you

• Issues caused by failure to store/reheat items properly after delivery/collection

Nothing in these Terms affects your statutory rights.

10) Food quality, storage and reheating

We aim to deliver fresh Products in good condition. Once received, proper storage and reheating are your responsibility. Reheating guidance can be provided on request.

11) Website use

You agree not to misuse the Website. You must not:

• Attempt unauthorised access to the Website or systems

• Introduce viruses or harmful material

• Use the Website for unlawful purposes

We may suspend or restrict access if we suspect misuse.

12) Intellectual property

All Website content (text, images, branding, logos) belongs to Yince Snacks or is used with permission. You may not copy, reproduce, or use it without written consent.

13) Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we handle personal information.

14) Limitation of liability

We do our best to provide a reliable Website and high-quality Products. However:

• We are not responsible for delays or failures caused by events outside our reasonable control (e.g., courier delays, extreme weather).

• We are not liable for indirect or consequential losses.

Nothing in these Terms limits liability where it would be unlawful to do so, including for death or personal injury caused by negligence, or fraud.

15) Changes to these Terms

We may update these Terms from time to time. The latest version will be posted on the Website with the updated effective date.

16) Governing law

These Terms are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales.

17) Contact us

For questions about these Terms or your order, contact:
Email: yincesnacks@gmail.com
Phone/WhatsApp: +447440398497